MBFUMA guarantees your complete satisfaction on every product we sell and want you, the client, to be happy with your purchase(s). Should you find that something is not to your satisfaction, damaged, or just isn't right (within reason), we ask that you email us at returns@mbfuma.com so we can make the proper arrangements to remedy the situation.

→ Learn more here about our Refund Policy

We know... it's a sore subject these days. While shipping isn't in our control, we strive to do the most we can to make up for any carrier mistakes or issues.

Our shipping is auto-calculated while you place your order, according to shipping provider rates. Standard ground shipping is free if the order is $350.00 or more. (Free Shipping is a USA Exclusive)

Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Next Day, 2nd Day Air, or 3rd-day Select via UPS, or options other than standard rates by any service provider being used.

All merchandise leaves our facilities in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for shipping provider verification, otherwise we cannot guarantee that shipping provider will reimburse us for damages. We will reship all items as soon as possible and handle any claim with shipping providers for you. Any shipping deals o discounts offered are not guaranteed for international customers.

Learn more here about our → Shipping Policy

When a customer is ready to place their order, the AgeChecker.Net popup will appear and explain the verification process and why it is required. Our service works on a variety of devices and platforms making the process smooth on both desktop and mobile, and usually takes under a minute to complete.

Next, the customer is asked for their date of birth and their personal information if we don't already know it. For most websites, we can automatically pull the customer's name and address from your checkout page so they don't have to enter it again. We disable some of the checkout fields on your website to prevent the customer from changing their name or address after being verified with a different identity.

The information submitted by the customer is processed by our service and checked against millions of documents consisting of public records, credit information, and other sources. For over 90% of the US population, we can automatically approve them with just this information. For international orders, we verify the customer is outside of the US and then allow them to continue. If we determine that the information submitted is fraudulent or it was not found in our databases, we will ask the customer to submit a photo ID.

If we request a photo ID, we will give the customer a few options to upload a picture of their ID with their name and date of birth clearly visible. A picture can be taken directly from our popup if the user has a webcam and a supported browser, or they can upload a picture from a file. If they are on a mobile device, they are directed to their camera app to take a picture. Customers using a computer can also request a link to be sent to their phone, allowing them to take a picture with their phone and then continue the process on their computer. Once a picture is submitted, we will verify it in around 10 to 20 seconds.

Once a user is verified, they can complete their purchase with one more click. If they submitted a photo ID, we will remember them so they never have to submit a photo ID again. If the customer was not verified successfully, we give them a chance to fix their picture and try again if it was blurry or unreadable. If we determine that they are underage, we can disable their access to our service. The process is seamless for all users, and takes under a minute from start to finish in most cases. Remember that most customers will never even have to upload an ID.